Refund Policy

Last Updated: October 2026

At LandX.pk ("LandX", "we", "us", or "our"), we strive to provide exceptional digital real estate advertising and marketing services. This Refund & Cancellation Policy outlines the conditions under which refunds, cancellations, and credits are handled for listing packages, promotional ad boosts, and agency subscriptions purchased on https://landx.pk/.

1. General Refund Policy

Because LandX.pk provides instant-access digital advertising services and property listing placements, all purchases made on LandX.pk are generally non-refundable once a listing, featured ad, or promotional package has been approved, published, or activated on our platform.

2. Eligible Conditions for Refund or Account Credit

We evaluate refund requests on a case-by-case basis. A partial/full refund or account credit may be granted under the following exceptional circumstances:

Duplicate Payment: If you were charged twice for a single transaction due to a technical glitch or payment gateway error, the excess amount will be refunded in full.
Technical Activation Failure: If you paid for a paid listing package or feature boost and the system failed to activate or display your advertisement within 48 hours of payment, and our support team is unable to resolve the issue.
Payment Made in Error Prior to Listing Approval: If you cancel a listing request or package purchase before your advertisement or agency account has been reviewed and activated by our team.

3. Non-Refundable Scenarios

Refunds will not be issued under any of the following conditions:

Property Sold or Rented Early: If your property is sold, rented out, or removed by you prior to the expiration of your active package duration.
Policy Violations & Account Suspension: If your ad or account is removed/suspended due to a breach of our Terms of Use (e.g., publishing fake listings, misleading price information, fraudulent documents, or illegal property sales).
User Change of Mind: If you decide not to proceed with advertising after your listing or package has already gone live on the platform.
Unsuccessful Lead Generation: While LandX.pk maximizes exposure for your listings, we do not guarantee specific property sales, rental timelines, or direct buyer conversions.

4. Processing Refund Requests

To request a refund or account credit under an eligible condition, please follow these steps:

Send an email to support@landx.pk with the subject line "Refund Request - [Your Order/Listing ID]".
Provide your registered account email, phone number, payment receipt/transaction reference number, and a detailed explanation of the issue.
Our billing team will review your request within 3 to 5 business days and notify you of the outcome.

5. Refund Method & Timelines

Approved refunds will be credited back to the original payment method used during checkout (Online Bank Transfer, Credit/Debit Card, or Mobile Wallet). Refunds typically take 7 to 14 business days to reflect in your account, depending on your financial institution or bank processing times.

6. Contact Information

For any questions or clarification regarding our billing or refund procedures, please contact our support team:

Email: support@landx.pk
Website: https://landx.pk/page/contact-us